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ENVIRONMENT
The Public Buildings Service (PBS) of the National Capital Region (NCR) of the General Services Administration (GSA) consists of one main office with approximately 1,400 users and 71 field sites with 1,000 users. The field sites are distributed throughout the Washington D.C. metropolitan area.
CHALLENGE
In the past, the Information Technology Division at GSA used a Microsoft Access database to manage maintenance jobs for IT assets; it lacked the needed capabilities. GSA requested a web-based application that would provide the following functionalities:
- Manage assets and user assignments
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Provide an assembly line configuration management system that could process over 1100 pc’s annually
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Serve 71 field sites across the metropolitan area
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Provide a centralized database
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Ensure that data is both accessible and secure
FUNCTIONAL CAPABILITIES:
Within the Inventory/Setup Room Application, there are three main sections: Setup Room, Inventory, and System Maintenance. These sections have the following functionality:
| Inventory: |
- Enter and manage assets
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Assign assets to people or organizations
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Track asset assignment history
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Audit assets
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Search for assets using multiple criteria
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| Setup Room/Configuration Management: |
- Create and manage jobs and offsite repairs
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Track job status over time
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Track assets, accessories, suppliers, and people involved in each job
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Search for jobs using multiple criteria
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| System Maintenance: |
- Set job type, status, and priorities
- Set asset status, type, and models
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Set accessories and manufacturers
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SECURITY:
To ensure the security of the data within the Inventory/Setup Room Application, users are assigned roles, which give them specific functions:
| Help Desk |
- Maintain asset configuration
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| LAN Admin |
- Maintain asset configuration
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| Setup Room Staff |
- Maintain asset configuration
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Maintain job information
- Run reports
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| Manager |
- Maintain asset configuration
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Maintain job information
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Run reports
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Maintain system tables
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