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EAGLE Functional Categories
3H Technology (3H) provides a wide range of IT services, technical, program management, and solution-related enabling products in three functional categories to meet the mission needs of the Department of Homeland Security (DHS), its components and other agencies with Homeland Security requirements. 3H provides solutions under each of these functional categories with specific tasks defined by individual Task Orders (TOs).
Functional Category (FC) 1 – Infrastructure Engineering Design, Development, Implementation, and Integration
3H provides any and all phases of system design and development through deployment to ensure DHS IT solutions enable users to meet their mission goals and objectives. These efforts include the full range of infrastructure engineering design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, systems design and development, integration, implementation, and deployment.
Functional Category (FC) 2 – Operations and Maintenance
3H provides any and all operations and maintenance (O&M) solutions, processes, and procedures necessary to sustain systems within the DHS Enterprise at the highest levels of service and availability consistent with cost, schedule, and performance objectives. These solutions may be required across the DHS Infrastructure, to include, but not limited to, the following operational areas: Data Center, Help Desk and Field Support Services (e.g., Desk-side support and LAN Administration), Network and Security Operations, and Collaboration Services (e.g., E-mail, Voice, and Video Services). This functional category includes the full range of O&M solutions, from maintaining and upgrading individual pieces of hardware and software to full managed service solutions.
Functional Category (FC) 4 – Software Development
3H provides any and all phases of software design and development including deployment to ensure DHS applications and databases will enable their users to meet their mission goals and objectives. These efforts include the full range of software design, development, implementation and integration, including, but not limited to, concept development, planning, requirements definition and analysis, systems design and development, coding and testing, production, deployment, implementation, integration, and software application maintenance. |
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