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IT Service Management focuses on smart processes as a necessity for controlling IT performance. ITSM processes are organized in a series of best practice disciplines (books) that form the IT Infrastructure Library (ITIL®). In turn, ISO 20000 provides the standard by which organizations can measure their conformance to ITSM guidelines. These best practices, when implemented, are scalable to fit both large and small organizations, and apply to distributed and centralized systems.
ITSM Consulting Services and Offerings
ITSM Adoption Support
- Best-of-breed tool selection and implementation to automate ITSM processes.
- Integration with current environment.
- Process reengineering support to focus IT efforts and streamline business benefits.
- Produce "as is" and "to be" processes to allow for adoption realignment with business requirements.
ITSM Maturity Review
- Independent evaluation with unbiased recommendations.
- Evaluate current state, identify gaps and provide next steps.
- Recommend an approach to ITIL adoption and tools implementation.
- Identify risks and assist with risk mitigation.
- Facilitate executive reporting and empower decision-making.
- Cut project overruns/costs and increase productivity.
- Facilitate prioritization of resources.
ITSM Continuous Improvement
- Assist in identifying process weaknesses and successes.
- Facilitate process refinement.
- Enable corrective action by introducing intelligent matrix and measurements.
- Help build and maintain a Service Improvement Plan.
- Provide experts to fuel continuous service improvement (staffing on site).
ITSM Training
- Covers ITIL v2 & v3, as well as ISO 20000.
- Offers choices of eLearning and instructor-led courses.
- Customized to fit customer's environment and requirements.
- Offered in alliance with ITSM Academy, with accredited EXIN and APMG course materials.
ITIL® is a registered trademark of the Lords Commissioners of Her Majesty's Treasury Acting through the Office of Government Commerce and Central Computer and Telecommunications Agency (State Agency, United Kingdom).
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