Configuration & Asset Management

Configuration Management
3H Technology (3H) has significant experience and application knowledge, and has created an efficient and effective system for configuration management in heterogeneous network environments. 3H develops efficient procedures to handle the following configuration management tasks:

• Creating, deploying and maintaining standard OS images as well as application packages
• Maintenance of software and OS updates
• Quality control
• Remote control, management  and troubleshooting
• Software baseline management along with license management and control       
•  Data recovery of personal and enterprise data

Asset Management
All enterprises must comprehensively manage and control IT assets from the day they are purchased until the day they are retired. Inventory control of software and hardware equipment is handled via a central database that stores information, such as: serial numbers, model numbers, manufacturer information, and physical location. 3H has considerable experience in creating and managing inventory databases, and accurately tracking client’s IT equipment in the commercial sector and real property in the Federal government.



3H provides you with asset management processes that are automated and integrated with premier products, such as Alitiris: Now Part of Symantec Asset Management Suite. 3H’s implementation of Altiris Asset Management Suite combines enterprise asset and service management disciplines into a single Web-based architecture, repository, and console helping unite disparate departments and processes. By actively managing the entire asset lifecycle, you eliminate unnecessary software and hardware costs, proactively manage vendor contracts, and align service resources with ITIL to ensure IT investments are optimized.

3H Technology has extensive experience in implementing IT Asset Management (ITAM) solutions and mapping industry standards to automated ITAM processes, including:

• Information Technology Infrastructure Library (ITIL) Framework
• ISO Software Asset Management (SAM) standards (ISO 19770)
• Implementation and support of enterprise helpdesk environments.
• Upper management reporting for calculating total cost of ownership and return on investment for IT projects.

Our engineers have all participated in enterprise solutions and have experienced the intricacies of large-scale environments

ITIL® (the IT Infrastructure Library)

ITIL® (the IT Infrastructure Library), developed by the Office of Government Commerce (OCG), provides a cohesive set of best practices as a framework for IT Service Management. ITIL® addresses the strategic business value generated by the IT organization and the need to deliver a high quality IT service. 

3H Technology (3H) assists organizations in implementing ITIL® Framework and in achieving service excellence for their businesses. We offer guidance in the selection and implementation of the  ITIL® Framework processes and technology needed to match the unique needs of your organization.

Clients who adopt ITIL Framework notice benefits such as improved IT services through the use of proven best practice processes, improved productivity and improved use of people’s skills and experience.